Price Match Promise

Silvey has been trading for over 130 years and knows the ingredients for customer satisfaction - great service and great value - so we always strive to be competitive. We realise that you need to best value heating oil prices. 

The Silvey price match is simple. We'll refund the difference if you find the same product and service cheaper that same day on any other UK website! In addition, if the claim is valid, we will discount a further £5.00 off your next order as a thank you for bringing it to our attention.

To request a price match refund, just email pricematch@silvey.co.uk including the name of the website where the product is cheaper, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper product, your search criteria (volume of litres, delivery date, and special tanker requirements if any).

Please email  your name, address and contact telephone number along with your Silvey order confirmation number. You will receive an automated acknowledgment of your request, and we will review the details and reply to you via email within three business days.

Please note: to avoid potential abuse and to enable us to honour our price-match refund guarantee to genuine customers, the acceptance of all refund requests is ultimately at the discretion of Silvey Oils , who will at all times act reasonably and in good faith.

Terms and Conditions

You are eligible for a price-match refund if your request meets the following conditions:

  • Silvey Oils price match promise applies only to internet retailers that have the identical product and delivery service standards immediately available and the product and service is priced accurately.
  • Price match requests must be submitted within 4 hours from the time of purchase.
  • Please note, we do not offer the price match guarantee on Silvey Betterburn or Betterburn V  as this product is unique to Silvey Oils.

 

When requesting a price match, please be aware that prices will be compared on the following criteria:

  • Prices are compared on product price where comparisons include the product plus handling and delivery charges when calculating the competitor's total price.
  • Silvey Oils price match promise does not apply when you use coupons, promotional offers or any other type of discounting on the order.
  • The Silvey Oils price match promise is limited to up to 4 hours of confirmation of the sale of the relevant product, goods or service and must be delivered to the same address.
  • Silvey Oils Price match promise is subject to change at any time and is only available to purchases made in the United Kingdom and subject to our standard terms and conditions of sale.

Just wanted to say thank you for digging us out of a hole on Friday afternoon after another provider let us down.

Sorting out a last minute delivery on a Friday afternoon was much appreciated after a stressful week moving into our new house.

We will definitely be buying our oil from yourselves in the future.

Mr J, Yate